Returns Policy

If you wish to return an item for whatever reason, you may contact us by email at marketing@padmore-barnes.com within 14 days stating the reason for return. The item must be returned to us within 28 days of purchase. The freight cost of the return lies with the customer.

Goods can be returned for a full refund if they are faulty or if the wrong item has been shipped.

Refunds will only be credited to the original purchase amount.

If the goods have been shipped as ordered they can be returned for a refund, but only for the cost of the goods.

All items must be unused and still have the original packaging and labelling attached.

If you are returning goods for exchange, freight charges will be chargeable for shipment back to us and shipment for the replacement product. Please consider this when you decide to exchange any item.

Any item that we deem unhygienic will not be processed, so please ensure any faulty goods are cleaned if you are returning them.

Please ensure that if you are returning any item that you get proof of shipping from you post office as we reserve the right to refuse a refund if an item is lost whilst being returned.

These conditions do not affect your statutory rights as a consumer

Custom Duties & Taxes

You are responsible for assuring that the product you have purchased can be lawfully imported to the destination country.

When ordering from Padmore & Barnes Retail the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Orders that are shipped to countries outside of EU may be subject to import taxes, custom duties and fees levied by the destination country. These are payable by you as recipient.

We have no control over these charges and cannot predict what they may be.

Custom policies vary widely from country to country; you should contact your local customs office for further information.

When customs clearance procedures are required for goods been returned from outside the EU, customs charges may apply.

These charges may be charged against Padmore & Barnes who in turn will reduce the credit due by any such charges.

By accepting our terms and conditions you also accept our customs and taxes procedures

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